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Help & Support Center

Find answers to your questions about Golden HomeShare. We're here to help you navigate your homesharing journey with confidence.

Popular Help Topics

Getting Started

Learn how to create your profile, verify your account, and find your first match.

Creating Your Profile Account Verification Finding Matches

Safety & Security

Understand our safety measures, background checks, and how to stay secure.

Background Checks Safety Guidelines Reporting Issues

Payments & Billing

Get help with payments, billing questions, and financial arrangements.

Payment Methods Billing Cycles Refund Policy

Getting Started

How do I create my profile?

Creating your profile is easy! Start by clicking "Get Started" and choosing whether you're a homeowner looking for a housemate or someone seeking affordable housing.

For Homeowners: You'll describe your home, available space, and what kind of support you'd appreciate from a housemate.

For Housemates: You'll share your background, preferences, and what you can offer to a homeowner.

What documents do I need for verification?

We require several documents to ensure everyone's safety and trustworthiness:

  • Government-issued photo ID (driver's license or passport)
  • Proof of income or financial stability
  • Background check consent form
  • Three personal or professional references
  • Emergency contact information

How does the matching process work?

Our intelligent matching system considers multiple factors to find compatible matches:

  • Location preferences and proximity
  • Lifestyle compatibility (pets, smoking, noise levels)
  • Support needs and capabilities
  • Schedule alignment
  • Personality and communication styles

Safety & Security

What background checks do you perform?

We conduct comprehensive background checks for all users, including:

  • Criminal history verification
  • Identity verification
  • Reference checks from previous landlords or employers
  • Social media and online presence review
  • Financial background screening

What should I do if I feel unsafe?

Your safety is our top priority. If you feel unsafe at any time:

  • Use the in-app emergency reporting feature
  • Contact local authorities if there's immediate danger
  • Reach out to your emergency contacts

Payments & Billing

How do payments work?

Payments are handled securely through our platform:

  • All payments are processed through secure, encrypted channels
  • Homeowners receive monthly payments directly to their bank account
  • Housemates pay monthly rent through the platform
  • We handle all payment processing and provide receipts

What payment methods do you accept?

  • Bank transfers (ACH)
  • Credit and debit cards
  • Digital wallets (Apple Pay, Google Pay)
  • Automated monthly billing

Still Need Help?

Call Us

Speak directly with our support team

816 433 2979

Mon-Fri 8AM-8PM PST

Email Support

Get detailed help via email

support@goldenhomeshare.com

Response within 24 hours

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